Undercover Boss
February 9th, 2010
Did you see the episode of “Undercover Boss” on Sunday night right after the Super Bowl? At first, I thought it would be a lame show – BUT it wasn’t! It was very interesting and inspirational.
Waste Management is a huge company throughout North America. The company serves nearly 20 million municipal, commercial, industrial, and residential customers through a network of 367 collection operations, 355 transfer stations, 273 active landfill disposal sites, 16 waste-to-energy plants, 134 recycling plants, and 111 beneficial-use landfill gas projects
The President and COO of Waste Management went undercover to see what it was like out in the “trenches”. He visited several plants throughout the U.S. working as a port-a-potty- cleaner, picking up garbage, sorting garbage and working in a very busy office. What he found was that the people who work for the company are hard working people. He also found that some of the company’s policies and procedures were stifling his people.
Take for example, the administrative assistant who was overworked and underpaid. She spent hours multi-tasking and not seeing any benefits from the company. He changed that around by promoting her to a supervisory position and hiring two more people to do the same job she was doing. Now that’s creating jobs!
He also found that women in the company driving garbage trucks have to use a “pee” can because they are monitored during their routes. Now for a man that’s no problem, but for women – a different story. As a result, he put the woman he rode with in charge of finding solutions to women working with Waste Management.
Finally, and I like this one, he had an operations manager at one of his plants that docked employees two minutes for every minute they punched in late. There wasn’t a company policy on this one so the operations manager was “gently” reprimanded and his policy was abandoned.
The next episode on February 14th will feature the CEO of Hooters. This should be interesting. Wonder if they will cover the guy who wants to be a Hooters girl?
Until later,
Linda
