Undercover Boss – 7-Eleven episode
Last night’s Undercover Boss was with the Joe DePinto, CEO and President of 7-11. 7-Eleven is a convenience retail store. Its headquarters are based in Dallas, Texas. The company operates franchises and licenses more than 6,970 stores in the U.S. and Canada. Of the more than 5,900 stores the company operates and franchises in the United States, some 4,550 are franchised.
As a result, Mr. DePinto decided to go out among his franchised stores to see how the employees are doing, what motivates them and how he can make working condition better for 7-Eleven employees. In this episode, we saw some nice people working for his company. His first visit was with a store that sold more coffee than any other store. The reason wasn’t the coffee, it was the employee in charge of making the coffee. This lovely lady was friendly and knew all of her customers by name. Now that is great service! Most of the employees at the stores really did enjoy their jobs and working for the company. Igor who is the delivery person, was the bright spot of this episode. As an immigrant to the U.S. he told Mr. DePinto that he has a great job and living the American Dream. He chose to do this work and is very happy.
This episode seemed to me too rosy. With all the jokes made of 7-Eleven workers, this episode showed normal average working people. All of their stores seemed to work like a well-oiled machine and at the end everyone was happy, happy, happy. This seemed to be staged to me, but it did leave me feeling good about Mr. DePinto. He seemed to care about what was going on and willing to take care of problems, whenever he found one, right away. I guess with over 6,000 stores, he’s making good money. Did you see his house at the beginning of the episode? It’s a multi-million dollar house. I guess I would be happy, happy, happy too.
Next week the owner of White Castle will be featured.
Until later,
Linda
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March 29th, 2010 09:44
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